FAQs

How to order?
To place an order, you can easily check out through our website.

Alternatively, you can send us a message on Instagram @totoandgeorge, and we'll be happy to process your order for you.

1. Length: Measure from the base of your dog's neck all the way to the base of their tail. 
2. Height:  Measure from the floor to the tallest point of your dog's shoulders. 
3. Weight: Weigh your dog using a pet scale or a regular scale.

Now, compare these measurements to the dimensions of the carrier:

Adventure Tote Pet Carrier
L x W X H - 16 x 8 x 12 inches
Weight Capacity: 7 kg

Leather Pet Carrier
L x W X H - 13 x 6 x 11 inches
Weight Capacity: 3 kg

Remember, always measure your dog first before making a purchase.

Please refer to our Product Care page.

Product Care

How is my item shipped?
For Metro Manila, we typically use same-day couriers to ensure quick delivery. For provincial areas, we ship via Gogo Xpress.

What is your shipping rate?
Note: Different items have different shipping fees depending on their size and packaging. The final rate will be displayed at checkout based on your selected items.

Please note that our carriers can't be flat-packed and require larger packaging to ensure safe delivery.


LEATHER PET CARRIER 

• Metro Manila - ₱100.00, delivery in 1-2 days
• Provincial - ₱350.00, delivery in 3-7 days 
• Pick Up (Self-Arranged Delivery)* 
  

ADVENTURE TOTE PET CARRIER 

• Metro Manila - ₱100.00, delivery in 1-2 days
• Provincial - ₱500.00, delivery in 3-7 days 
• Pick Up (Self-Arranged Delivery)* 
  

OTHER ITEMS

• Metro Manila - ₱80.00, delivery in 1-2 days
• Provincial - ₱150.00, delivery in 3-7 days
• Pick Up (Self-Arranged Delivery)* 
  
  

*Pick Up (Self-Arranged Delivery)
Customers can choose the Pick-Up option during checkout for self-arranged delivery. Customers can pick up their items at 📍Pacific Regency, Pablo Ocampo Sr. Ave, Malate, Manila. Kindly reach out after checkout to coordinate the pick-up schedule.

Can I combine shipping if I order multiple items?
Yes! If you'd like to consolidate shipping for multiple items, please message us on Instagram before checking out, so we can adjust the shipping fee. Otherwise, each item's shipping fee will be applied separately and automatically add up during checkout.

Can we arrange pick up or self-arranged delivery?
Yes, customers can choose Pick-up during checkout for self-arranged delivery.

Do you offer international shipping?
Currently, we only offer shipping within the Philippines. We are actively exploring options to expand our shipping capabilities in the future.

What payment methods do you accept?

1. Website Check Out (via Paymongo): Credit/ Debit Card (Visa/Master), GCash, GrabPay, Maya, QR Ph, BPI, UnionBank, BDO, Landbank, Metrobank
   
   
2. Direct Payment: GCash, BPI

For direct payments, you may reach out to us on Instagram @totoandgeorge for the payment details.

What is your return policy?
We accept returns in the event of damage to your items upon receipt. Please notify us within 48 hours of receiving the product and provide photographic evidence of the damage. The item must be returned in its original packaging, including any tags or accessories that came with it. 

Can I cancel my order after it has been confirmed?
Unfortunately, once your order has been confirmed, we are unable to accommodate cancellations.

Where can I find Toto and George products in physical stores?

You can find our products at the following locations:

The Furr Project Animal Hospital
2310 Chino Roces Ave., Makati
Banawe Lifestyle Center, Quezon City

Will you offer more products in the future?
Definitely! We have exciting plans to expand our collection beyond pet carriers.

Keep an eye out for new and innovative pet travel essentials coming your way. Stay tuned and join us on this exciting journey!